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ICT Professional Course List and Prerequisites 		image

To view Microsoft Learning Self-Paced E-Learning Courses, you will need:

  • A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
  • Microsoft® Windows® 2000 or higher
  • Microsoft Internet Explorer 6.0 or higher
  • Macromedia Flash 7.0 or higher (1MB disk space needed to install)
  • Microsoft Windows Media Player 7.0 or higher
  • Microsoft XML Core Services 3.0 or higher
  • A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
  • A sound card, and either speakers or headphones (for multi-media audio).
  • Internet bandwidth of 56K or faster. Broadband internet access is recommended.


NOTE: Some of the self-paced online courses contain multiple course numbers. When selecting the self-paced online option take all associated courses listed.


Classroom Training:
Through a partnership with IPMC and New Horizons, NetHope members can sign up to attend courses for a 30% discount. Go to the individual training centers website (listed below), review the course list, sign up for courses and tell them you are a NetHope member. This offer is only available at these locations:

  • IPMC - Ghana
  • New Horizons - Africa


    • Desktop Support
    Course Level Course Prerequisites Time Commitment Certifications & Exams Available
    Supporting Users Running Microsoft Windows XP Desktop Operating Systems (Course 2261)
    This introductory course is designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Beginner
    • Basic experience using a Microsoft Windows Operating system such as Windows XP.
    • Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer.
    • Basic understanding of core operating system technologies including installation and configuration.
    • Basic understanding of hardware components and their functions.
    • Basic understanding of the major desktop components and interfaces, and their functions.
    • Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings.
    • How to use command-line utilities to manage the operating system.
    • Basic understanding of technologies that are available for establishing Internet connectivity.
    		 3-days classroom training

    OR

    12 hours
    Self-paced, online training    		 Microsoft Certified Desktop Support Technician (MCSDT)

    Required exams include:

    Exam 70-271: Installing, Configuring, and Administering Microsoft Windows XP Professional

    Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
    Supporting Users Running Applications on Microsoft Windows XP (Course 2262)
    This course is intended for call center technicians that need to support end-users running a variety of applications on Microsoft Windows XP.
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Beginner
    • Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems.
    • Experience using Microsoft Office as a general user.
    • Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
    		 2-days classroom training

    OR

    12 hours
    Self-paced, online training

    Networking
    Course Level Course Prerequisites Time Commitment Certifications & Exams Available
    Managing and Maintaining a Microsoft Windows Server 2003 Environment (Course 2273)
    This course provides students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment.
    Languages available: English, other languages as applicable

    Course Details     		Beginner
    • Basic PC hardware/software knowledge
    		 5-days classroom training

    OR

    10 sessions live, instructor-led online training over 5 weeks with additional self-paced e-learning content

    OR

    38 hours Self-paced, online training     		Microsoft Certified Systems Administrator (MCSA)

    Required exams include:

    Exam 70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment
    Managing and Maintaining a Microsoft Windows Server 2003 Environment (Course 2274)
    This course is intended for an entry-level systems administrator with basic desktop and network support skills who wants to be able to manage group and user accounts, share and secure file and print resources, secure Active Directory® objects, implement and manage Group Policy, implement basic security measures, and perform auditing on servers and workstations.
    Languages available: English

    Course Details     		Beginner
    • CompTIA A+ certification, or equivalent knowledge and skills.
    • CompTIA Network+ certification, or equivalent knowledge and skills.
    • Intended for an entry-level systems administrator with basic desktop and network support skills
    		 21 Hours and 28 Minutes Self-paced, online training Exam 70-290: Managing And Maintaining a Microsoft Windows Server 2003 Environment
    Managing and Maintaining a Microsoft Windows Server 2003 Environment (Course 2275)
    This course is intended for a systems administrator with basic server management skills who wants to be able to effectively maintain server resources, monitor server performance, and safeguard data on a computer running one of the operating systems in the Microsoft® Windows Server™ 2003 family. maintain a Windows Server 2003 domain environment,
    Languages available: English, other languages as applicable

    Course Details     		Intermediate
    • Course 2274: Managing and Maintaining a Microsoft Windows Server 2003 Environment
    		 17 Hours and 2 Minutes Exam 70-290: Managing And Maintaining a Microsoft Windows Server 2003 Environment
    Installing, Configuring, and Administering Microsoft Windows XP Professional (Course 2285)
    This course is intended for systems administrators or systems engineers working with Microsoft Windows XP Professional at the desktop.
    Languages available: English, other languages as applicable
    Course Details     		Beginner
    • Attended Course 2273: Managing and Maintaining a Microsoft Windows Server 2003 Environment
    		 3-days classroom training

    OR

    8 hours
    Self-paced, online training    		 Microsoft Certified Systems Administrator (MCSA)

    Required exams include:

    Exam 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional
    Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts (Course 2276)
    This course is intended for systems administrators or systems engineers working with Microsoft Windows Server 2003 that need to learn to implement and configure network hosts.
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Intermediate
    • Attended Course 2285: Managing and Maintaining a Microsoft Windows Server 2003 Environment
    		 3-days classroom training

    OR

    10 hours
    Self-paced, online training    		 Microsoft Certified Systems Administrator (MCSA)

    Required exams include:

    Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network
    Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Services (Course 2277)
    The course is intended for systems administrator and systems engineer who are responsible for implementing, managing, and maintaining server networking technologies.
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Intermediate
    • Attended Course 2276: Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts
    		 5-days classroom training

    OR

    24 hours
    Self-paced, online training
    Implementing and Managing Microsoft Exchange Server 2003 (Course 2400)
    This course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure on Microsoft Exchange Server 2003.
    Self-paced online courses:
    Course 4913, Course 4914, Course 4915, Course 4916, Course 4917, Course 4918, Course 4919, Course 4920, Course 4921, Course 4922, Course 4923, Course 4924, Course 4925, Course 4926
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Intermediate
    • Working knowledge of Microsoft Windows Server 2003
    • Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
    • Working knowledge of Internet protocols, including Post Office Protocol 3 (POP3) or Internet Message Access Protocol 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocols (NNTP).
    • Attended Course 2273: Managing and Maintaining a Microsoft Windows Server 2003 Environment
    • Attended Course 2276: Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts
    		 5-days classroom training

    OR

    17 hours
    Self-paced, online training    		 Microsoft Certified Systems Administrator (MCSA)

    Required exams include:

    Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003
    Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (2278)
    This course provides students with the knowledge and skills necessary to plan and maintain a Windows Server 2003 network infrastructure.
    Self-paced online courses:
    Course 4993, Course 2283, Course 4983, Course 4984, Course 4985, Course 4986, Course 4987, Course 4989, Course 4990, Course 4991, Course 4988, Course 4992
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Advanced
    • Attended Course 2277: Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Services
    		 5-days classroom training

    OR

    20 hours
    Self-paced, online training    		 Microsoft Certified Systems Administrator (MCSA)

    Required exams include:

    Exam 70-293: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
    Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (2279)
    This course provides students with the knowledge and skills to successfully plan, implement, and troubleshoot a Microsoft Windows Server 2003 Active Directory infrastructure.
    Self-paced online courses:
    Course 4865, Course 4867, Course 4869, Course 4863, Course 4864, Course 4868, Course 4871, Course 4872, Course 4866, Course 4870
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Advanced
    • Attended Course 2278: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
    		 5-days classroom training

    OR

    20 hours
    Self-paced, online training    		 Microsoft Certified Systems Administrator (MCSA)

    Required exams include:

    Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
    Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (Course 2282)
    This course provides students with the knowledge and skills to design a Microsoft Active Directory network infrastructure for a Microsoft Windows Server 2003 environment.
    Languages available: English, other languages as applicable
    No fees for Self-paced Online Training
    Course Details     		Advanced
    • Attended Course 2278: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
    • Attended Course 2279: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
    		 5-days classroom training

    OR

    16 hours
    Self-paced, online training    		 Microsoft Certified Systems Administrator (MCSA)

    Required exams include:

    Exam 70-297: Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure

    IT Project Management
    Course Level Course Prerequisites Time Commitment Certifications & Exams Available
    IT Project Management Fundamentals
    This course reviews basic concepts and terminology for project management as it relates to IT projects. It provides the theory and core methodology individuals need to manage IT projects or participate on project teams. This course also provides training on how to use Microsoft Outlook 2003 and Excel 2003 to better manage projects, assignments and communications. The course focuses on the conceptual underpinnings that students must know to use any project management software application effectively
    Languages available: English, other languages as applicable

    Course Details     		Beginning
    • None
    		 3 days classroom training Some class hours may apply toward Project Management Professional (PMP) Certification
    Resources for ICT Professionals

    This list of resources provides you with additional opportunities to enhance your Information and Communications technology skills.

    Thank you for courseware and e-learning support:

    Microsoft
    Microsoft
    Major In-Kind Support: Courseware and Microsoft E-Learning    		 image
    The Versatile Company
    In-Kind Support: Project Management Courseware and Trainer Expertise

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