Supporting Users Running Microsoft Windows XP Desktop Operating Systems (Course 2261)

• After completing this course, students will be able to:
• Perform and troubleshoot an attended installation of the Windows XP operating system
• Perform post installation configuration (user configuration, apply service packs, etc.)
• Answer end user questions related to upgrading from a previous version of Windows
• Troubleshoot system startup and user logon problems
• Monitor and analyze system performance
• Monitor, manage, and troubleshoot access to files and folders
• Troubleshoot connecting to local and network print devices
• Configuring and Troubleshooting Hardware Devices and Drivers
• Configure and troubleshoot storage devices
• Configure and troubleshoot display devices
• Troubleshooting Network Protocols and Services
• Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
• Configure and troubleshoot input and output (I/O) devices
• Configure support for multiple languages or multiple locations
• Troubleshoot security settings and local security policy
• Configure and troubleshoot local user and group accounts
• Troubleshoot the TCP/IP protocol
• Configure and troubleshoot Windows Firewall (ICF) settings
• Troubleshoot name resolution issues
• Configure and troubleshoot remote connections
• Configure and troubleshoot end user systems using remote Desktop and Remote Assistance

• Before attending this course, students must have:
• Basic experience using a Microsoft Windows Operating system such as Windows XP
• Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer
• Basic understanding of core operating system technologies including installation and configuration
• Basic understanding of hardware components and their functions
• Basic understanding of the major desktop components and interfaces, and their functions
• Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
• How to use command-line utilities to manage the operating system
• Basic understanding of technologies that are available for establishing Internet connectivity.

• Module 1: Introduction to the Desktop Support Technical Role and Environment
• Module 2: Exploring and Configuring the Windows XP User Interface
• Module 3: Resolving Desktop Management Issues
• Module 4: Resolving Network Connectivity Issues
• Module 5: Resolving Hardware Issues
• Module 6: Resolving File and Folder Issues
• Module 7: Resolving Printer Issues
• Module 8: Resolving Installation Issues

Supporting Users Running Applications on Microsoft Windows XP (Course 2262)

• Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems
• Experience using Microsoft Office as a general user.
• Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

• Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System, one of the required exams for Microsoft Certified Desktop Support Technician (MCSDT) certification

• Module 1: Introduction to Supporting Users Running Applications on Windows XP
• Module 2: Troubleshooting Desktop Application Support Issues
• Module 3: Troubleshooting Issues Related to Internet Explorer
• Module 4: Troubleshooting Issues Related to Outlook
• Module 5: Troubleshooting Issues Related to Office
• Module 6: Troubleshooting Issues Related to Outlook Express

Managing and Maintaining a Microsoft Windows Server 2003 Environment (Course 2273)

• Create and populate organizational units with user and computer accounts.
• Manage user and computer accounts.
• Create and manage groups.
• Manage access to resources.
• Implement printing.
• Manage printing.
• Manage access to objects in using organizational units.
• Implement Group Policy.
• Manage the user and computer environment by using Group Policy.
• Audit accounts and resources.
• Prepare to administer server resources.
• Configure a server to monitor system performance.
• Monitor system performance.
• Manage device drivers by configuring device driver signing and restoring a device driver.
• Manage hard disks.
• Manage data storage.
• Manage disaster recovery.
• Maintain software by using Microsoft Windows Server Update Services.
• Maintain Windows Server 2003 security.

• Basic PC hardware/software knowledge
• Basic networking knowledge CompTIA A+ certification, or equivalent knowledge and skills.
• CompTIA Network+ certification, or equivalent knowledge and skills.

Managing and Maintaining a Microsoft Windows Server 2003 Environment (Course 2274)

• Create and populate organizational units with user and computer accounts.
• Manage user and computer accounts.
• Create and manage groups.
• Manage access to resources.
• Implement printing.
• Manage printing.
• Manage access to objects in using organizational units.
• Implement Group Policy.
• Manage the user and computer environment by using Group Policy.
• Audit accounts and resources.
• Prepare to administer server resources.
• Configure a server to monitor system performance.
• Monitor system performance.
• Manage device drivers by configuring device driver signing and restoring a device driver.
• Manage hard disks.
• Manage data storage.
• Manage disaster recovery.
• Maintain software by using Microsoft Windows Server Update Services.
• Maintain Windows Server 2003 security.

• Basic PC hardware/software knowledge
• Basic networking knowledge CompTIA A+ certification, or equivalent knowledge and skills.
• CompTIA Network+ certification, or equivalent knowledge and skills.

• Module 1: Introduction to Administering Accounts and Resources
• Module 2: Managing User and Computer Accounts
• Module 3: Managing Groups
• Module 4: Managing Access to Resources
• Module 5: Managing Access to Objects in Organizational Units
• Module 6: Implementing Group Policy
• Module 7: Managing the User Environment by Using Group Policy
• Module 8: Implementing Administrative Templates and Audit Policy
• Module 9: Preparing to Administer a Server
• Module 10: Preparing to Monitor Server Performance
• Module 11: Managing Data Storage
• Module 12: Managing Disaster Recovery
• Module 13: Software Maintenance Using Windows Server Update Services
• Module 14: Securing Windows Server 2003
• Self-Study Module A: Implementing Printing
• Self-Study Module B: Managing Printing
• Self-Study Module C: Monitoring Server Performance
• Self-Study Module D: Maintaining Device Drivers
• Self-Study Module E: Managing Disks

• Browser Firefox 1.x
• Browser Other: Safari 1.x
• Browser Microsoft Internet Explorer 6.0
• Operating SYSTEM MacOS X 10.3.x
• Operating SYSTEM MS-Windows XP, 2000, OR 2003 server
• Flash Player 8
• Pentium III WITH 500 MHz
• 128MB RAM
• 256K connection (broadband recommended)

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GS Micro
• JAWS from Freedom Scientific
• MSAA enabled

Managing and Maintaining a Microsoft Windows Server 2003 Environment (Course 2275)

• Create and populate organizational units with user and computer accounts
• Manage user and computer accounts
• Create and manage groups
• Manage access to resources
• Implement printing
• Manage printing
• Manage access to objects in using organizational units
• Implement Group Policy
• Manage the user and computer environment by using Group Policy
• Audit accounts and resources
• Prepare to administer server resources
• Configure a server to monitor system performance
• Monitor system performance
• Manage device drivers by configuring device driver signing and restoring a device driver
• Manage hard disks
• Manage data storage
• Manage disaster recovery
• Maintain software by using Microsoft Windows Server Update Services
• Maintain Windows Server 2003 security

• Attended Course 2274: Maintaining a Microsoft® Windows Server™ 2003 Environment
• Basic PC hardware/software knowledge
• Basic networking knowledge CompTIA A+ certification, or equivalent knowledge and skills
• CompTIA Network+ certification, or equivalent knowledge and skills

• Module 1: Preparing to Administer a Server
• Module 2: Preparing to Monitor Server Performance
• Module 3: Monitoring Server Performance
• Module 4: Maintaining Device Drivers
• Module 5: Managing Disks
• Module 6: Managing Data Storage
• Module 7: Managing Disaster Recovery
• Module 8: Software Maintenance Using Windows Server Update Services
• Module 9: Securing Windows Server 2003

• Browser Firefox 1.x
• Browser Other: Safari 1.x
• Browser Microsoft Internet Explorer 6.0
• Operating SYSTEM MacOS X 10.3.x
• Operating SYSTEM MS-Windows XP, 2000, OR 2003 server
• Flash Player 8
• Pentium III WITH 500 MHz
• 128MB RAM
• 256K connection (broadband recommended)

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GS Micro
• JAWS from Freedom Scientific
• MSAA enabled

Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts (Course 2276)

• Describe the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol architecture.
• Convert Internet Protocol (IP) addresses between decimal and binary.
• Calculate a subnet mask.
• Create subnets using Variable-Length Subnet Mask (VLSM) and Classless Inter-Domain Routing (CIDR).
• Configure a host to use a static IP address.
• Assign IP addresses in a multiple subnet network.
• Describe the IP routing process.
• Configure a host to obtain an IP address automatically.
• Configure a host so that automatic private IP address configuration is disabled.
• Configure a host to use name servers.
• Isolate common connectivity issues.

• Basic PC hardware/software knowledge
• Basic networking knowledge
• A+ certification or equivalent knowledge and skills.
• Course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent knowledge and skills.

• Module 1: Reviewing the Suite of TCP/IP Protocols
• Module 2: Assigning IP Addresses in a Multiple Subnet Network
• Module 3: Configuring a Client IP Address
• Module 4: Configuring a Client for Name Resolution
• Module 5: Isolating Common Connectivity Issues

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services (Course 2277)

• Allocate IP addressing by using DHCP.
• Manage and monitor DHCP.
• Resolve names.
• Resolve host names by using DNS.
• Manage the integration of Active Directory and DNS.
• Manage and monitor DNS.
• Resolve network basic input/output system (NetBIOS) names by using WINS.
• Secure network traffic by using IPSec and certificates.
• Configure routing by using the Routing and Remote Access service.
• Configure network access.
• Manage and monitor network access.

• Module 1: Allocating IP Addressing by Using Dynamic Host Configuration Protocol (DHCP)
• Module 2: Managing and Monitoring Dynamic Host Configuration Protocol (DHCP)
• Module 3: Resolving Names
• Module 4: Resolving Host Names by Using Domain Name System (DNS)
• Module 5: Integrating Domain Name System and Active Directory
• Module 6: Managing and Monitoring Domain Name System (DNS)
• Module 7: Resolving NetBIOS Names by Using Windows Internet Name Service (WINS)
• Module 8: Configuring Routing by Using Routing and Remote Access
• Module 9: Securing Network Traffic by Using IPSec and Certificates
• Module 10: Configuring Network Access
• Module 11: Managing and Monitoring Network Access

Installing, Configuring, and Administering Microsoft Windows XP Professional (Course 2285)

• Basic PC hardware/software knowledge
• Basic networking knowledge
• CompTIA A+ certification or equivalent knowledge
• CompTIA Network+ certification or equivalent knowledge

• Completed Course2208, Upgrading Your Skills from Microsoft Windows NT to Microsoft Windows Server 2003

• Course 2274, Managing a Microsoft Windows Server 2003 Environment
• Course 2275, Maintaining a Microsoft Windows Server 2003 Environment

• Module 1: Installing Windows XP Professional
• Module 2: Adding Hardware to Windows XP Professional Clients
• Module 3: Resolving Boot Process Issues
• Module 4: Configuring the Desktop Environment
• Module 5: Configuring Internet Explorer and Supporting Applications
• Module 6: Configuring Windows XP Professional to Operate in a Microsoft Network
• Module 7: Configuring Windows XP Professional for Mobile Computing

Implementing and Managing Microsoft Exchange Server 2003 (Course 2400)

• Perform an installation of Exchange Server 2003 and verify that the installation was successful.
• Configure and manage Exchange Server 2003.
• Secure Exchange Server 2003.
• Manage recipients.
• Manage public folders.
• Manage address lists.
• Implement and manage access to Exchange Server mailboxes for Internet protocol clients.
• Manage client configuration and connectivity.
• Manage routing.
• Manage mobile devices with Exchange Server 2003.
• Manage data storage and hardware resources.
• Plan for disaster and disaster recovery.
• Back up and restore Exchange Server.
• Perform preventive maintenance.
• Migrate users from Exchange Server 5.5 to a separate Exchange Server 2003 organization.

• Before attending this course, students must have:
• Working knowledge of Microsoft Windows Server 2003.
• Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
• Working knowledge of Internet protocols, including Post Office Protocol 3 (POP3) or Internet Message Access Protocol 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocols (NNTP).
• In addition, it is recommended, but not required, that students have completed:
• Course 2274, Managing a Microsoft Windows Server 2003 Environment.
• Course 2275, Maintaining a Microsoft Windows Server 2003 Environment.
• Course 2276, Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts.
• Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary.

• Module 1: Introduction to Exchange Server 2003
• Module 2: Installing Exchange Server 2003
• Module 3: Securing Exchange Server 2003
• Module 4: Managing Recipients
• Module 5: Managing Active Directory Integration
• Module 6: Managing Public Folders
• Module 7: Implementing Outlook Web Access
• Module 8: Implementing a Front-End/Back-End Exchange Server Topology
• Module 9: Managing Client Connections to Exchange Server 2003
• Module 10: Managing Message Routing
• Module 11: Managing Data Storage and Hardware Resources
• Module 12: Planning for and Recovering from Disasters
• Module 13: Performing Preventive Maintenance
• Module 14: Migrating Users from Exchange Server 5.5 to Exchange Server 2003

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (Course 2278)

• Plan a TCP/IP physical and logical network.
• Plan and troubleshoot a routing strategy.
• Plan a Dynamic Host Configuration Protocol (DHCP) strategy.
• Optimize and troubleshoot DHCP.
• Plan a Domain Name System (DNS) strategy.
• Optimize and troubleshoot DNS.
• Plan and optimize Windows Internet Naming Service (WINS).
• Plan, optimize, and troubleshoot IPSec network access.
• Troubleshoot network access.

• Course 2277: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills.

• Module 1: Introducing Windows Server 2003 Network Infrastructure Planning, Tools, and Documentation
• Module 2: Planning and Optimizing a TCP/IP Physical and Logical Network
• Module 3: Planning and Troubleshooting Routing and Switching
• Module 4: Planning, Optimizing, and Troubleshooting DHCP
• Module 5: Planning a DNS Strategy
• Module 6: Optimizing and Troubleshooting DNS
• Module 7: Planning and Optimizing WINS
• Module 8: Planning and Troubleshooting IPSec
• Module 9: Planning Network Access
• Module 10: Troubleshooting Network Access
• Module 11: Planning a Windows Server 2003 Network Infrastructure

Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (Course 2282)

• Describe the process of designing an Active Directory infrastructure and a network infrastructure that supports Active Directory.
• Design a forest and domain infrastructure that meets the needs of an organization.
• Design a site infrastructure that meets the needs of an organization.
• Design a Group Policy structure that meets the needs of an organization.
• Design an administrative structure that meets the needs of an organization.
• Design a physical network structure that supports Active Directory and meets the needs of an organization.
• Design a Dynamic Host Configuration Protocol (DHCP) structure that supports Active Directory and meets the needs of an organization.
• Create a design for network connectivity that supports Active Directory and meets the needs of an organization.
• Design a name resolution strategy that supports Active Directory and meets the needs of an organization.
• Design a network access infrastructure that supports Active Directory and meets the needs of an organization.

• They have taken Course 2278, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure and Course 2279, Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
  OR
  They have equivalent knowledge and experience

• Module 1: Introduction to Designing an Active Directory and Network Infrastructure
• Module 2: Designing a Forest and Domain Infrastructure
• Module 3: Designing a Site Infrastructure
• Module 4: Designing the Administrative Structure
• Module 5: Designing for Group Policy
• Module 6: Designing the Physical Network
• Module 7: Designing for Network Connectivity
• Module 8: Designing a Name Resolution Strategy
• Module 9: Designing the Network Access Infrastructure

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (Course 2279)

• New to implementing Windows Server 2003 Active Directory.
• Preparing for MCP exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, which is a core requirement for the MCSE certification.

• Describe the logical and physical components of Active Directory.
• Create and configure a forest and domain structure by using an Active Directory infrastructure design.
• Plan and implement an organizational unit structure.
• Plan and implement Active Directory user, group, and computer accounts.
• Plan and implement a Group Policy strategy to centrally manage users and computers in an enterprise.
• Deploy, manage, and troubleshoot software that is deployed using Group Policy.
• Implement sites to manage and monitor Active Directory replication.
• Plan and implement the placement of domain controllers, global catalog servers, and DNS servers that are integrated with Active Directory.
• Plan and manage operations masters.
• Back up, restore, and maintain Active Directory.
• Plan and implement an Active Directory infrastructure that is based on a directory service design that an enterprise architect provides.

• Course 2278: Planning and Maintaining a Windows Server 2003 Network Infrastructure, or have the equivalent knowledge and skills.

• Module 1: Introduction to Active Directory Infrastructure
• Module 2: Implementing an Active Directory Forest and Domain Structure
• Module 3: Implementing an Organizational Unit Structure
• Module 4: Implementing User, Group, and Computer Accounts
• Module 5: Implementing Group Policy
• Module 6: Deploying and Managing Software by Using Group Policy
• Module 7: Implementing Sites to Manage Active Directory Replication
• Module 8: Implementing the Placement of Domain Controllers
• Module 9: Managing Operations Masters
• Module 10: Maintaining Active Directory Availability
• Module 11: Planning and Implementing an Active Directory Infrastructure

IT Project Management Fundamentals

• Discuss the phases of the Project Management Life Cycle and a project manager's role in each phase.
• List and discuss basic project success criteria and common reasons for project failure, especially IT projects.
• Discuss techniques for setting up a strong project team.
• List and discuss elements of a Risk Management Plan.
• Discuss techniques for planning and sequencing project activities, including the Work Breakdown Structure and the Network Logic Diagram.
• Identify the Critical Path for completing a project on schedule.
• List and discuss the cost elements that should be included in a project budget.
• Discuss techniques for controlling for deviation from budgets and schedules.
• Discuss key elements of project management communications and reporting tools.
• Discuss key activities of project close-out.

• Lesson 1: The Project Management Life Cycle
• Lesson 2: Setting Up for Success
• Lesson 3: The Project Team
• Lesson 4: Risk Management
• Lesson 5: Project Plans
• Lesson 6: The Project Schedule
• Lesson 7: The Project Budget
• Lesson 8: Project Tracking and Control
• Lesson 9: Project Reports
• Lesson 10: Project Close-out